Host
London, United Kingdom
26 June 2022
Temporary Job
Position
- Welcoming clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors
- Ensure that every client has a unique and luxurious experience and leaves with an appreciation for Louis Vuitton, animating the queue and when the client takes leave
- Effectively determining client needs and providing direction towards the relevant departments or people inside the store
- Managing the daily client appointment calendar, promoting our appointment service as required
- Supporting the management team on duty in effectively managing and animating waiting time and client flow
- Collaborating with the store team at large to create a seamless client experience in line with the Louis Vuitton Promise and brand standards
- Provide recommendations and guide clients to local happenings, restaurants, cultural events, points of interest, etc.
- Support special events based on the business needs
- Build relationships with key VIC clients
- Assist with other administrative duties within the store, as required
Profile
- Experience in Concierge Services, Hosting Services, VIP Relations, and/or Hospitality Management
- Demonstrated success in a client facing environment
- Excellent interpersonal skills with the highest level of verbal and written communication
- Comfortable navigating difficult conversations respectfully, diffusing conflict and creating a serene environment for clients
- Good knowledge of local area and staying abreast of key events and moments
- Detail-oriented and organized
- Able to prioritize and handle conflicting priorities, with proven experience of thinking on your feet
- Ability to multi-task in a high paced environment
Reference: LVM17358