About the job
MISSION: Develop the performance culture in the network, drive the operations and care service, with regular presence in the stores in order to support the business and ensure an outstanding client experience. RESPONSIBILITIES: - Issue and analyze main stores KPIs providing with recommendations to drive the business - Management and follow-up of VOICE and Client Experience Benchmark - Proactively be involved with the Minorworks & Store Planning Team in any Front or Back of House’s layout for new or expansion stores projects to ensure efficiency, optimized space and elevated client experience - Animate the community – define training needs - Uniforms management and SCC – Process, control and budget management
- Challenge store’s organization in order to maximize conversion rate and client experience
- Together with store management & training team, define actions in order to elevate the client experience
- Help identifying new areas to improve operations
- Follow-up on in-store CS organization and define actions
- Leverage CS Voice to provide guidance in order to improve the client experience
- Involvement together with Operations and Supply Chain Team in stock management projects
Profile
REQUIREMENTS