Based in Geneva, the Retail Performance Intern will liaise closely with our stores on a day-to-day basis providing first line support to our network across Central Europe (Switzerland, Austria, Czech Republic, Hungary, Romania). You will assist in the coordination of Retail Performance topics and drive the client experience within our stores. Your role will be a key interlocuter between our Retail teams and various Head office functions including Retail Performance and Learning.
Monthly, your main responsibilities will include:
- Provide day-to-day support and assistance to the Store and Retail Operations teams
- Regularly attend store visits to ensure close partnership and to offer support across several projects including Store revamps, Point-of-Sale updates, and Compliance updates
- Proactively review and monitor the Weekly and Monthly Operational and Turnover KPIs
- Roll out, allocation and follow-up on store uniforms in the entire region
- Actively promote internal tools and processes for stores through the weekly internal Retail Magazine – working cross-functionally to ensure exciting content
- Support other head-office departments with comprehensive data analysis across a various retail KPIs
- Support the set-ups of Workshops and Trainings contributing to the optimization of store operations/ processes
- Assist the RPM Manager with ad hoc projects to ensure the highest level of client experience
