About the job
Our Louis Vuitton store in Orlando is seeking a high caliber, operationally sound, and commercially minded Operations Lead to join its team. As an Operations Lead, you'll be the epitome of operational excellence and leadership. You're not just performing tasks; you're enhancing the brand's legacy through every client interaction and behind-the-scenes precision. This role demands a candidate who can seamlessly integrate into our culture of high standards and continuous improvement.
Job responsibilities
- Mentor and lead the team in all operational facets while ensuring optimal client service. - Oversee training on operation procedures, store systems, and communication platforms. - Manage logistics from inventory control to shipping/receiving processes. - Collaborate with Client Care for repair flow and aftersales service excellence. - Maintain store facilities and act as on-site tech support when needed.
Profile
We seek a profile with a strong drive for results, an understanding of the luxury market and a key focus on strategic operational efficiency and follow-through. The role will include supervising all aspects of product flow, after sales, loss prevention and administration. Additionally you will lead, manage and develop the team on all operational aspects of the business, partner with the wider management team to optimize operations while continuing to deliver a positive impact on sales, customer service & stock management. The successful candidate will have previously held a management position leading operations in a fast paced, retail (preferably luxury) environment. It is essential that you have an expert knowledge of stock and operations in a high volume, dynamic environment. With extensive people management and development skills, you will be required to act as management support to the Store Manager and Operations Manager, therefore be experienced in providing innovative solutions to complex business challenges. Additionally, you will possess excellent organization and administration skills, in addition to advanced excel & computer skills.
Additional information
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.