About the job
Louis Vuitton aims to elevate the client experience at highest level in luxury market
We support store teams to achieve all client strategic target and activities
Develop and retain high valued clientele with genuine brand savoir-faire but in innovative approach
Job Description:
∙ Coordinate the selection of clients, hospitality programs & hosting for international & regional projects;
such as fashion shows, high-end events and corporate exceptional experiences
∙ Create strategic & creative local PCR experiences alongside the Events team or external third parties as appropriate
∙ Identify and send top clients to relevant exceptional experiences, matching clients' interests and develop their loyalty to the brand
∙ Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement
∙ Work on improving client segmentation, profiling and targeting for any action in order to recruit new high potential clients
∙ Cost control and budgets for all PCR activities, monitor results & profitability of all actions
∙ Support store teams to create the best client experience environment in store
∙ Ensure LV standards are applied and maintained at all times across the client experience
∙ Identify, share and leverage all best practices across all KDOM stores
∙ Define the LV clients gifts strategy for KDOM, enrich the catalogue & coordinate logistics
∙ Cost control and budget optimization
∙ Be, at all times, a brand ambassador for the Maison with all points of contact of the business
∙ Both internally/externally by representing the brand in public/store events and activities, in order to promote LV image, brand, services and products.
∙ Build and develop clientele loyalty by personally meeting with as many clients as possible
Profile
Requirements:
∙ In-depth knowledge of the trends of the Luxury markets as well as highest standards of Client experience
∙ Leadership skills support you in managing the team and related clienteling role
∙ Influential skills to collaborate with the many stakeholders of the role
∙ Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company.
∙ Open-minded, energetic, positive mind set
∙ Dynamic and store team work spirit
∙ Agility and entrepreneurship to support your solution to the chellenges of this role
∙ Strong curiousity for innovation
Additional information