OVERALL MISSION:
As a Field Coach Trainer your mission is to support and develop retail teams in delivering the client experience to the benefit of store business. Through local execution of corporate strategy, you will train and coach the retail teams, with the focus on coaching the Client Advisors to become ambassadors of Brand culture, values, and products.
Your role is to partner with store teams to deliver the learning path, enable retail teams to enhance client experience and develop skills to engage our Clients.
Frequent travel (as much as weekly) within the Benelux & Nordics Region is a requirement of this position.
DUTIES & RESPONSABILITIES:
- Lead a culture of in-store coaching. You will observe interactions with clients on the floor and you will coach team members to draw out their own solutions to improve.
- You will support store teams in building individual coaching plans, and in coaching teams on selling skills through "coaching the coach".
- Provide on-going feedback to Store Management and HR on the performance/progress of individual team members.
- Leverage on Client Experience Benchmark results to coach individuals and support the store to improve areas of weakness.
- Drive key learning initiatives, e.g., “Client Experience”, through active and sustained in-store coaching, contributing to the culture of shop-floor focus and positive recognition.
- Collaborate with the Merchandising team to facilitate product training for store population. Develop selling skills to build silhouettes and optimize cross-selling. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client
- Ensure the store management team has full visibility on learning activities, making recommendations as needed.
- Manage and monitor the quality and impact of all in-store learning via partnering with the store management team, maintaining an active shop floor presence to observe subsequent implementation and ensure retention of training contents.
- Identify potential talent within the store to develop and partner in coaching others.
- Facilitate and ensure consistent on-boarding of new employees, in collaboration with HR
- Ensure regular liaison with trainees, giving feedback on progress to the individual, their manager and HR during onboarding and induction.
- Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs.
- Lead by example in terms of personal service, company’s policies and grooming standards
