About the job
As a Field Coach Trainer your mission is to support and develop teams in delivering the client experience to the benefit of Client Service business. Through local execution of corporate strategy, you will train and coach client e-commerce advisors to become ambassadors of Brand culture, values, and processes. Your role is to partner up with Team Manager(s) to deliver the training path for the back of house teams (ex: Back Office, Distant Care Services, RTA,…), enable Advisors to enhance client experience and develop skills to engage our Clients and internal teams and external partners and ensure the fastest resolution time on any issues. Eventually, you will ensure coaching and training are at the heart of team performance. Client Experience Referent Community Process/Tools Training Recruitment and onboarding
Profile
To qualify for the role, you bring the following skills and personalities traits: