About the job
Reporting to the Care Services Manager, the supervisor is responsible for optimizing the Digital Care Service team in partnership with the manager, to achieve the qualitative and quantitative service level goals to support business. He/She will proactively foster the achievement of department KPIs, as well as assist the manager to coach, motivate, develop and train the team to ensure the successful execution of daily operations, ensuring the highest level of client experience and support is delivered to clients and retail. The supervisor is responsible for further developing loyalty of the client and promoting the brand and services offered at Louis Vuitton. The supervisor will be a role model to the team, representing the brand values and demonstrating the Louis Vuitton attitudes towards clients and team members. Digital Care/Store Support: Operations: Team Support and Development: Please note this description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Louis Vuitton/San Dimas Luggage.
Profile
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED BA/BS Degree preferred 3-4 years in similar role leading people Retail background preferred. Bilingual: English/Spanish is a plus with ability to speak, read, and write English. Excellent verbal and written communications skills. Able to work autonomously, rigorous, detail-oriented, able to handle high volume and multi-task workload. Able to demonstrate a positive and enthusiastic attitude; team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment.
Additional information
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.