About the job
*Position: Client Experience Manager - Establish and maintain relationships with VICs, providing exceptional experience - Be, at all times, a brand ambassador for the Maison with all points of contact of the business
*Work Location: Louis Vuitton Maison Seoul (*40 hour / week ; Shift schedule)
*Report to: Head of LVMS
Elevating client experience of Louis Vuitton Maison Seoul, the only independent Louis Vuitton store in Korea.
Develop client experience strategies, plan client events & ensure quality
This position will be in charge of people management of 3 team members ; instore CD, CE Assistant, F&B Specialist
- Create and execute effective sales strategies to meet or exceed revenue targets .
- Create strategy & experiences alongside the CD & Events team or external third parties as appropriate
- Represent the company at events and develop a strong network of luxury industry.
- Develop and implement strategies to enhance the client experience and increase client loyalty
- Quality control and ensure LV standards are applied and maintained at all times across the client experience
- Be knowledgeable and aware of the market trends and competitors, analyzing and recommending areas for business development and improvement
- Work on improving client segmentation, profiling and targeting for any action in order to recruit new high potential clients
- Cost control and budgets for all activities with CD team, monitor results & profitability of all actions
- Both internally/externally by representing the brand in public/store events and activities, in order to promote LV image, brand, services and products.
- Build and develop clientele loyalty by personally meeting with as many clients as possible
Profile
- Business level of English - Open-minded, energetic, positive mind set
- In-depth knowledge of the trends of the Luxury markets as well as highest standards of Client experience
- Leadership skills support you in managing the team and related clienteling role
- Influential skills to collaborate with the many stakeholders of the role
- Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company.
- Dynamic and store team work spirit
- Agility and entrepreneurship to support your solution to the challenges of this role
- Strong curiosity for innovation
Additional information
*서류전형 - 면접전형 - 최종합격 *국영문이력서(경력 상세 기재 / 각종 증빙서류는 합격자에 한해 추후제출)
* 면접은 2회 이상 진행될 수 있으며, 면접 대상자에 한해 연락 드립니다.
* 서류 합격자에 한하여 결과 통보되며, 면접은 서류 접수 순으로 진행되는 점 양해 부탁 드립니다.
* 이력서 제목 기재 시 'Client Experience Manager_홍길동' 으로 제출 요망