Client Insights & Experiences
- Coordinate and assist in the execution of all client activations, including pop-ups, in-store animations, brand events, amongst many others (supporting through the planning phase to driving execution to conducting post-event analysis)
- Collaborate with Merchandising, Zone, Visual Merchandising, Communications, and Retail teams to ensure smooth execution of commercial activities for clients following global guidelines and concepts
- Support Retail teams in in-store client actions during store opening, gifting moments, birthdays, festivities, client appointments, etc.
- Liaise with Retail and Zone to ensure smooth client experiences on all international client events and overseas virtual bridges
- Conduct regular store visits and competitor mystery shopper to understand opportunities in elevating client experiences
- Supervise appointed suppliers to ensure all deliverables are rendered based on expectations and within the set budget allocation
- Engage and discover clients to better understand them to be able to develop more client-centric actions
- Plan and prepare presentation deck and strategies for various client activations
Administration
- Prepare materials for weekly and monthly submissions
- Prepare data needed for reporting or to facilitate clienteling insights and analysis
